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Last Updated: 2026-07-15

Terms of Use.

I. WHO WE ARE

These Terms of Use govern your access to and use of ThunderLink Ltd.’s power bank rental service, websites, and mobile interface (collectively, the “Service”). By using the Service you agree to these Terms. If you do not agree, do not use the Service.

ThunderLink Ltd. (“ThunderLink”, “we”, “us”) operates a network of Power Bank Stations across Canada. Through our websites and Power Bank Stations, we provide a power bank rental service that allows portable power banks (“Shared Power Banks”) to be rented, returned at participating Power Bank Stations, or purchased where available.

II. USING THE SERVICE

Eligibility. You must be 19 years of age or older to use the Service. By using the Service you confirm that you meet this requirement and that you have the authority to agree to these Terms on behalf of yourself or any entity you represent.

Your Account. You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Do not share your account or transfer it to anyone else. If your account security is compromised, notify us immediately at support@thunderlink.ca.

Acceptable Use. Use the Service only for its intended purpose — renting Shared Power Banks for personal or business charging needs. You must not: scrape or crawl our websites; create multiple or false accounts; use the Service commercially without our written consent; tamper with or damage any Power Bank Station or Shared Power Bank; or use the Service in any way that violates applicable law.

Reviews and Feedback. Nothing in these Terms prevents you from publishing honest reviews or comments about the Service on any platform. Any feedback or ideas you share with us may be used by ThunderLink without obligation to you.

III. RENTAL TERMS

When you rent a Shared Power Bank you agree to the following:

● Return the Shared Power Bank to any ThunderLink Power Bank Station by the end of your rental period.

● You are responsible for the Shared Power Bank while it is in your possession.

● Lost or unreturned Shared Power Banks will be charged at the buy-out price listed at the Power Bank Station at the time of rental.

● Damaged Shared Power Banks beyond ordinary wear and tear may result in repair or replacement charges.

● If you wish to keep the Shared Power Bank, you may purchase it at the buy-out price shown at the Power Bank Station and on our websites.

IV. FEES AND PAYMENTS

Rental Fees. Fees are charged at the hourly rate in effect at the time of rental, up to the daily maximum shown at the Power Bank Station. Current pricing is always displayed at the station and on our websites before you rent. We may change our fees at any time; the fee shown at the time you initiate a rental is the fee that applies to that rental.

Pre-Authorization. For credit card, debit card, and Apple Pay rentals, we pre-authorize an amount equal to the 24-hour maximum at the station you are renting from. For Alipay rentals, we pre-authorize the equivalent of CAD 30 in Chinese Yuan at the live exchange rate provided by Alipay. We release any unused pre-authorized amount when you return the Shared Power Bank.

Payment Processing. Payments are processed by Stripe Inc. (“Stripe”) under Stripe’s standard merchant agreement with ThunderLink and applicable PCI-DSS standards. By providing your payment information, you authorize ThunderLink and its payment processors to charge your account for all applicable fees. You confirm that you have the legal right to use the payment method you provide and that all payment information is accurate and complete. Payment processing is subject to Stripe’s Privacy Policy at https://stripe.com/privacy.

Billing Disputes. If you believe you have been charged incorrectly, contact us at support@thunderlink.ca or through the “Report a technical issue” option on our websites within 30 days of the charge. We will investigate within 7 business days and, if an error is confirmed, promptly refund the difference. Refunds are subject to your bank’s or payment provider’s processing times.

Promotions and Referrals. We may offer promotional codes, free usage periods, or referral rewards at our discretion. Promotional codes are non-transferable, have no cash value, and may be withdrawn at any time. Referral bonuses require the referred person to be a new ThunderLink account holder. We reserve the right to verify referrals and adjust or withhold rewards if fraud or misuse is detected.

V. YOUR INFORMATION AND PRIVACY

Our Privacy Policy, available on our websites, explains how we collect, use, and protect your personal information. These Terms incorporate the Privacy Policy by reference.

Location Data. With your consent, we use your device’s location to show you nearby Power Bank Stations through our built-in map. Granting location access is voluntary; if you decline, you can still browse Power Bank Station locations manually. Location data is used only to provide this feature and is handled in accordance with our Privacy Policy. We do not share your location data with third parties except as necessary to operate the Service, such as through integration with Google Maps.

Cross-Border Data Access. Your personal information may be collected, processed, stored, or accessed outside Canada by ThunderLink or its service providers for the purpose of operating the Service. ThunderLink implements reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, in accordance with our Privacy Policy and applicable Canadian privacy laws, including PIPEDA and, where applicable, British Columbia’s Personal Information Protection Act (PIPA).

Security Incidents. If we become aware of unauthorized access to your personal information that creates a real risk of significant harm, we will notify you without undue delay and in accordance with applicable law, and will take commercially reasonable steps to contain and mitigate the harm.

Disclosure to Authorities. We may disclose your information if required by law or if we believe in good faith that disclosure is reasonably necessary to comply with legal process, enforce these Terms, respond to claims of third-party rights violations, or protect the rights, property, or safety of ThunderLink, our customers, or the public.

VI. THIRD-PARTY PROVIDERS

ThunderLink works with third-party service providers to operate the Service, including providers of hosting, payment processing, push notifications, analytics, customer service, fraud protection, location services, and other functions. These providers may include, but are not limited to, payment processors, cloud infrastructure providers, mapping services, and website hosting providers. Each provider is subject to its own terms and privacy policy; by using the Service you acknowledge that your use of any integrated third-party feature is also governed by that provider’s terms. All providers with access to your personal information are contractually obligated to maintain its confidentiality and use it only as necessary to perform their functions on our behalf.

Our websites may link to third-party websites we do not control. We are not responsible for the content, practices, or privacy policies of those websites. You access them at your own risk.

VII. INTELLECTUAL PROPERTY

All content on our websites — including text, graphics, logos, software, and the compilation of all content — is owned by ThunderLink or its licensors and protected by Canadian and international intellectual property laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent. We grant you a limited, non-exclusive, non-transferable licence to access and use our websites and the Service for their intended purpose. You may not reproduce, modify, create derivative works from, distribute, or commercially exploit any part of our websites or the Service without our prior written consent. You do not acquire any ownership rights by using the Service.

You retain ownership of information you submit to us. By submitting content or information you confirm that you have the right to do so, that it is accurate and does not violate anyone else’s rights, and you grant ThunderLink a licence to use it to operate and improve the Service.

Feedback. If you submit ideas, suggestions, comments or other feedback relating to the Service ("Feedback"), you assign to ThunderLink all rights, title and interest in that Feedback. If that assignment is ineffective for any reason, you grant ThunderLink a perpetual, irrevocable, worldwide, royalty-free, transferable and sublicensable licence to use, reproduce, modify, adapt, distribute and otherwise exploit the Feedback for any lawful purpose without restriction or compensation to you. You represent that you have the right to provide such Feedback.

VIII. DISCLAIMER AND LIMITATION LIABILITY

Service provided as-is. The Service is provided “as is” and “as available” to the maximum extent permitted by applicable law and subject to your statutory rights as a consumer, which are not excluded by these Terms. ThunderLink disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, except to the extent such warranties cannot be excluded under applicable law.

Limitation of liability. To the maximum extent permitted by applicable law, ThunderLink and its directors, officers, employees, and affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or goodwill — arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages and even if the remedy fails of its essential purpose. Except for our obligations to protect your personal data under our Privacy Policy, we assume no responsibility for the timeliness, deletion, mis-delivery, or failure to store any content or information you submit. Where applicable law does not permit the exclusion of certain damages, each party’s liability will be limited to the greatest extent permitted by that law.

Electronic devices. ThunderLink is not responsible for damage to an electronic device to the extent caused by (a) pre-existing defects or damage; (b) incompatible devices or manufacturer defects; (c) unauthorized cables, chargers, or accessories; (d) modifications made to the device; or (e) misuse of a Shared Power Bank.

BC consumer law. Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Business Practices and Consumer Protection Act (British Columbia) or any other applicable consumer protection legislation that cannot lawfully be excluded, restricted, or modified by agreement. Where such legislation applies, the exclusions and limitations above apply only to the greatest extent permitted by that legislation.

Your indemnity. Except where prohibited by law, you agree to indemnify and hold harmless ThunderLink and its directors, officers, employees, and affiliates from any claims, losses, damages, and expenses (including legal fees) arising from your breach of these Terms or your violation of any third party’s rights, except to the extent caused by ThunderLink’s own negligence, wilful misconduct, or breach of these Terms. At ThunderLink’s option, we may assume control of the defence and settlement of any claim subject to indemnification by you, and you agree not to settle any such claim without our prior written consent.

IX. TERMINATION

You may close your account at any time by contacting us. ThunderLink may suspend, restrict, or terminate your access to the Service, with or without notice, where reasonably necessary for maintenance, security, fraud prevention, legal compliance, protection of the Service or users, or where you breach these Terms or misuse the Service. Termination may include permanently barring you from future use of the Service. ThunderLink will not be liable to you for any suspension or termination, including deletion of your account data. On termination, your right to use the Service ends immediately. Sections 8, 10, and 11 survive termination.

X. DISPUTE RESOLUTION

If you have a concern, please contact us first at support@thunderlink.ca — most issues can be resolved quickly and informally.

If we cannot resolve a dispute informally, you and ThunderLink may agree — after the dispute arises — to submit it to non-binding mediation, with costs shared equally. Nothing in these Terms requires you to use mediation or any other dispute resolution process before bringing a legal claim. You retain the right to bring an action in small claims court, to participate in a class proceeding under BC’s Class Proceedings Act, and to seek injunctive relief or enforce intellectual property rights in court.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any court proceedings shall be brought in the courts of British Columbia. These Terms do not limit any rights you have under the Business Practices and Consumer Protection Act (British Columbia) or other applicable law.

XI. GENERAL

Changes to these Terms. We may update these Terms from time to time. When we do, we will update the “Last Updated” date above and retain an archived copy of each prior version, available to you on request. For material changes, we will give at least 30 days’ notice by posting on our websites and, where we have your email address, by emailing you directly. Your continued use of the Service after changes take effect constitutes acceptance of the new Terms. If you do not agree, stop using the Service.

Contract copy. Before you pay for a rental, we will give you an express opportunity to view these Terms and our current fees, and you may request a copy at that time. After entering into this agreement, you may access a copy of the current Terms on our websites at any time and request the version that applied when you registered by contacting us.

Force majeure. TThunderLink shall not be liable for any failure or delay in performing its obligations under these Terms to the extent caused by events beyond its reasonable control, including acts of God, accident, war, terrorism, epidemic, pandemic, governmental action, fire, flood, labour disputes, interruption of utilities or communications, or other unforeseeable events beyond its reasonable control. This does not relieve either party from obligations that accrued before the force majeure event.

Electronic signatures. By clicking “Sign Up” or the equivalent, or by using the Service, you consent to the use of electronic signatures and agree that such acceptance has the same legal effect as a handwritten signature.

Waiver. Our failure to enforce any provision of these Terms on any occasion does not waive our right to enforce it on another occasion, and no waiver of a breach constitutes a waiver of any subsequent breach.

Severability. If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

Entire agreement. These Terms, together with our Privacy Policy and any supplemental terms disclosed to you for specific features or promotions, constitute the entire agreement between you and ThunderLink regarding the Service and supersede all prior agreements. Supplemental terms disclosed for specific features or promotions prevail over these Terms to the extent of any conflict.

XII. CUSTOMER SUPPORT AND WHO TO CONTACT

If you encounter any questions or concerns using the Sites and Services, you can also contact us through the contact form available on our websites or contact us using the information below:

By email: support@thunderlink.ca

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